E-Survey

MSECU E-Survey

Massachusetts State Employees Credit Union is interested in receiving feedback concerning your experiences while visiting us online, at a branch, or via the telephone. The online suggestions you provide don't have to be about the Credit Union.
They can be about any ideas in general. The comments you provide will be used to improve the overall quality and level of service within your credit union helping us become a better financial institution.

What is the nature of your feedback today?

Please select the division of MSECU which you are referring to:

How often do you visit the Credit Union?

How were you serviced?
Visited the Branch
Called the Credit Union
Emailed the Credit Union

Member service is of great importance to us. Please describe your last experience visiting our Branch:

The name of the person that was helping me was:

Did the employee... (Please select all that apply):

Greeted me with a smile
Used my name
Gave me his/ her full attention
Had a friendly attitude
Handled my transaction accurately
Handled my transaction promptly
Was courteous and professional
Had a professional Appearance
Try to determine additional needs?
Mention other products and services?

: Member First Name
: Member Last Name
: Member Email

Suggestions + Comments

While we cannot fulfill every request, we thoroughly evaluate your comments and suggestions and implement them based on the overall needs of the Membership. Your participation in this survey is completely voluntary and appreciated. All surveys are confidential, and we don't sell or disclose your personal information to anyone.

The personal information you provide us will be kept confidential.